Syncios FAQ

Q1. How to display iOS device information?

With your iOS device(iPod/iPhone/iPad) connected, the media files would be imported into the iOS manager. Click your device on the left panel and the main window would display the device information.

Syncios allows a user to execute multiple devices simultaneously.

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Q2. Is there Mac version available for Syncios Software?

Yes. You can learn more from: https://www.syncios.com/mac-ios-manager/.

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Q3. Do I need to install iTunes or what version is required?

Yes, you need to install iTunes for running this Syncios software correctly. But you do not have to run iTunes. Check the following required versions:
iTunes: iTunes 9.0 or later is needed
iTunes: iTunes 9.1 or later is needed to support iPad OS 3.2.2
iTunes: iTunes 9.2 or later is needed to support iOS 4.0.2
iTunes: iTunes 10 or later is needed to support iOS 4.1
iTunes: iTunes 10.1 or later is needed to support iOS 4.2
iTunes: iTunes 10.2 or later is needed to support iOS 4.3
iTunes: iTunes 10.5 or later is needed to support iOS 5
iTunes: iTunes 10.7 or later is needed to support iOS 6
iTunes: iTunes 11 or later is needed to support iOS 7
iTunes: iTunes 12.2 or later is needed to support iOS 8 & iOS 9

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Q4. What kind of device does Syncios support?

Syncios Software supported iPod, iPad and iPhone models including: iPod Touch(1-6 generation), iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6 Plus, iPhone 6, iPhone 6S, iPhone 6S Plus, iPhone SE, iPad, iPad 2, the new iPad, iPad Mini, iPad 4, iPad Air, iPad Air 2, iPad Mini 2, iPad Mini 3, iPad Pro and all Android phones and tablets.

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Q5. Does Syncios support Android device?

Yes. Syncios is perfectly compatible with Android phones and tablets, please download the latest version and have a try.

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Q6. My Android device can not be detected by Syncios, what should I do?

You can follow this tutorial to fix the Android detection problem.

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Q7. Is Syncios completely free?

Syncios has both free and Pro version. You can choose the one according to your need. Learn more about the difference about free version and Pro version from here.

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Q8. Can I get free updates?

Yes. All updates are free. You will get update remind message when there is a new version available. You can visit our website https://www.appandora.com and click Download button to download and install the latest version.

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Q9. Does Syncios support jailbroken iOS devices?

Yes. Syncios supports jailbroken iOS devices.

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Q10. Do I need to install iBooks to transfer PDF or ePub?

Yes, you need to install iBooks to transfer PDF or ePub.

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Q11. Do you provide free technical support?

Yes, we provide free technical support for our customers. For customer service, general inquiry, and any questions or comments, please feel free to contact us at support@syncios.com.

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